Terms and Conditions

About Us

These Terms and Conditions apply to all purchases, visits, and interactions with:

• Ty Madoc Farm Ltd. (Ty Madoc Cider Farm)

• The Wobbly Owl

• Associated events (including Hay Cider Festival and Hay Food Festival)

By purchasing from us, visiting our premises, or engaging with our services, you agree to these Terms.

Our Approach

We are a small, independent cider producer rooted in the Welsh countryside.

We aim to operate with:

• Care for people, land, and community

• Honesty and transparency

• Respect and inclusivity

This ethos underpins how we sell, communicate, and resolve issues.

Products and Availability

All products are subject to availability.

We reserve the right to:

• Withdraw products

• Adjust product descriptions

• Substitute where necessary (with appropriate communication)

We take care to ensure product descriptions are accurate, but natural products (such as cider) may vary slightly between batches.

Pricing

We are committed to fair and transparent pricing.

• All prices are clearly displayed

• Prices include VAT where applicable

• Delivery charges are shown at checkout

Prices may vary between:

• Online

• In-store

• Events or pop-ups (due to additional costs)

We reserve the right to correct pricing errors and issue refunds where necessary.

Orders and Payment

Orders are confirmed once payment has been received.

We reserve the right to:

• Refuse or cancel orders where necessary

• Cancel orders in cases of pricing errors or suspected misuse

Customers will be notified promptly in such cases.

Delivery

Delivery is available within the UK.

Orders are typically dispatched within 2–3 working days

Delivery usually takes 2–5 working days

Delivery times are estimates and not guaranteed

Customers are responsible for providing accurate delivery information.

Risk and Responsibility

Responsibility for goods passes to the customer upon delivery (or when left in a safe place at the customer’s request).

Issues with Delivery

If items are damaged or missing:

• Please contact us within 48 hours

• Evidence (such as photographs) may be required

• We will assess and resolve issues fairly.

Age-Restricted Products (Alcohol)

We operate in full compliance with UK licensing law.

• You must be 18 or over to purchase alcohol

• By ordering, you confirm that you are over 18

• ID may be required on delivery

• We operate a Challenge 25 policy, meaning anyone who appears under 25 may be asked for ID.

We reserve the right to:

• Refuse sale

• Refuse delivery

Where age cannot be verified or legal requirements are not met.

Responsible Consumption

We promote responsible enjoyment of alcohol.

We will not:

• Encourage excessive drinking

• Market alcohol to individuals under 18

• Associate alcohol with unsafe or inappropriate behaviour

Returns and Refunds

We will provide refunds or replacements where appropriate, including:

• Faulty or damaged goods

• Incorrect orders

We may request:

• Evidence of the issue

• Return of goods where appropriate

Refunds will be processed within a reasonable timeframe.

Complaints

We aim to resolve concerns fairly, promptly, and respectfully.

Complaints will be acknowledged within a few working days

A response is typically provided within 7–10 working days

We reserve the right to:

• Refuse service

• End communication

Where behaviour is abusive, threatening, or unreasonable.

Events, Farm Visits, and Shop

When visiting our premises or events:

• You must follow any safety instructions

• Children must be supervised

• Respect for staff, other visitors, and the environment is expected

We operate working farm and event environments, and some areas may involve:

• Uneven ground

• Machinery or equipment

• Busy public spaces

Visitors attend at their own risk where hazards are clearly communicated.

Accessibility

We are committed to being as accessible and inclusive as possible.

We aim to remove barriers where reasonably practicable

We provide clear information to help visitors plan their visit

Some areas may have limitations due to the nature of a rural site

Safeguarding

We are committed to providing a safe environment for:

• Children

• Vulnerable adults

• Staff and visitors

We may take action where concerns arise to ensure safety and wellbeing.

Behaviour and Conduct

We expect all customers and visitors to behave respectfully.

We will not tolerate:

• Abuse or harassment

• Discrimination

• Unsafe or inappropriate behaviour

We reserve the right to:

• Refuse service

• Remove individuals from premises or events

Privacy and Data Protection

We handle personal data in accordance with UK GDPR.

Your data may be used to:

• Process orders

• Manage deliveries and bookings

• Communicate with you

We do not sell personal data and only share it where necessary (e.g. delivery providers).

Social Media and Online Interaction

When interacting with us online:

• Be respectful and constructive

• Do not post offensive or misleading content

We may remove comments or restrict access where necessary.

Sustainability

We are committed to sustainable practices, including:

• Responsible production

• Reducing waste

• Supporting local communities

We aim to make decisions that support long-term environmental and social wellbeing.

Welsh Language

We support the Welsh language and aim to:

• Provide bilingual materials where practicable

• Respect the use of Welsh in communication

• Improve our provision over time

Liability

We take reasonable care in all aspects of our business.

However, we are not liable for:

• Delays outside our control (e.g. courier issues, weather)

• Indirect or consequential losses

Nothing in these Terms limits liability where it would be unlawful to do so.

Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

Contact

For any queries:

Email: contact@tymadoccider.co.uk
Address: Ty Madoc Cider Farm, Merthyr Cynog, Brecon, LD3 9SG