Privacy Policy

What information do we collect about you?

 

When you book a course or event with us, we gather:

- Your name, billing address, email address and telephone number. This information is used to process your payment and in case we need to contact you specifically about your booking.

- The names, email addresses and telephone numbers of attendees you have booked a course or event on behalf of. We will only use these details to contact the attendees about the course or event they are booked onto.

- Your or the attendees’ allergies, medical conditions or dietary requirements. This information will only be used to inform our staff so that they are aware of any additional steps or safety precautions they may need to take while teaching and to ensure suitable catering is provided throughout the event.

When you submit a query via a web form:

- Your email address and telephone number. We will use this to contact you about your query. We will not use your email address to send marketing communications unless you have given us consent by signing up to our e-news letter.

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If you participate in a competition or other prize promotion via our site or one of our social media pages:

- Your name, email address, social media handle and any other personal information you choose to include in your entry. We use this information to conduct the competition or promotions and to contact you in the event that your entry is successful.

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When you make a purchase through our website:

- Your name, billing address, delivery address, email address, details of your order and telephone number. This information is used to process your payment and in case we need to contact you specifically about your order.

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Do you keep my credit or debit card details on file?

We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and we do not record any of the details ourselves.
 

How do we use your information?

We collect and use information about you to process your course or event booking, gift voucher purchases and product purchases. If you agree, we will use information to email you about other courses, events, accommodation and general farm news that we think may be of interest to you.

Ty Madoc Cider Farm use the services of third party software providers in order to help us process our bookings and to provide email services. As a result of this your contact information may be hosted on servers outside of the UK. We carefully check these services to ensure they comply with UK GDPR regulation. Ty Madoc Cider Farm does not share or sell information about customers or attendees to third parties.

Marketing

We would like to send you information about courses, events, accommodation and general farm news which may be of interest to you. If you have consented to receive marketing you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

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Access to your personal information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

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Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. However, in a few cases some of our website features may not function as a result.

 

Other websites

Our website may at times contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

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Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 6th November 2023.

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How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you:
By email: tymadocfarm@btinternet.com
By post: Ty Madoc Cider Farm, Merthyr Cynog, Brecon, LD3 9SG